At HST STUDIO, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer an easy return process to make it right.
Return Eligibility: • Returns are accepted within 7 days of delivery. • Product must be unused, in original packaging, with tags and all accessories. • Proof of purchase is required.
Non-Returnable Items: • Used or damaged products due to misuse. • Items without original packaging or missing components. • Gift cards and promotional items.
Our team will guide you through the return process.
Refunds will be processed to your original payment method within 7–10 working days after item inspection.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hststudio.official@gmail.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to our customer support office.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
For more details or support, don’t hesitate to reach out. We’re here to help!
